Support
Help with Prots
New to Prots? Follow the setup guide.
No suggestions?
- Open Settings from the Prots icon beside the Windows clock. Check that suggestions are on and Prots is not paused.
- Under Memory, check that the relevant information category is enabled and the app is not excluded.
- Read a detail in an email or document, then type part of it in a text field. If a Prots button appears beside the field, click it to see remembered values.
If the problem occurs in one app, check compatibility.
Common questions
How do I pause or quit?
Right-click the Prots icon beside the Windows clock and choose Pause or Quit. Closing Settings does not stop Prots.
How do I restore a purchase?
Choose Restore purchase in the app and confirm your purchase email. Paid access covers two PCs. To cancel a subscription, open Manage purchase.
Does Prots need the internet?
Autocomplete runs locally, and the trial can start offline. Licensing, purchases, trial extensions and updates use an internet connection.
How do I uninstall Prots?
Open Windows Settings → Apps, select Prots and choose Uninstall. Your local settings and remembered information are kept.
To remove those too, quit Prots and delete %LOCALAPPDATA%\Prots\IntelliSense. This permanently removes local settings, access details and remembered information.
Contact support
Email support@prots-ai.com with the app you used, what happened, and your Windows and Prots versions. Use made-up details in examples.
Include a support report
Save a report from Settings → Help & access. It contains versions, error codes and timing, not your text. Review it before emailing; nothing is uploaded automatically.
Help with an older trial or beta
Existing fourteen-day trials and open-beta access keep their original terms. Updating does not restart your trial. If an older app asks for an access key, open access-key support.